Patient feedback and outcomes
Patient experience and clinical outcomes are an important part of understanding the quality of care.
A transparent approach
Understanding reviews and outcomes
Online reviews can be helpful, but they do not always provide a complete picture. Some platforms allow clinicians to select which patients are invited to leave feedback.
For this reason, independently collected outcome data is also important when assessing quality and consistency of care.
Independent data
PHIN outcomes data
The Private Healthcare Information Network (PHIN) collects independent data on outcomes, procedures and activity across private healthcare providers.
This provides a more objective view of clinical practice and outcomes
Patient reviews
Doctify feedback
Patient reviews can provide useful insight into individual experiences of care, communication and overall satisfaction.
