HOME | LEGAL INFORMATION | PRIVACY POLICY

Introduction

Total Spine Health is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect personal data when you visit this website, contact us, submit an enquiry, or use appointment booking services linked from this website.

By using this website, you acknowledge that you have read this Privacy Policy.

Who we are

For the purposes of data protection law, Total Spine Health is the controller of personal data collected through this website.

If you have any questions about this Privacy Policy or how your personal data is handled, you can contact us at:

Email: secretary@totalspinehealth.co.uk
Telephone: 023 8254 3444

The information we collect

We may collect and process the following personal data:

Information you provide directly

This may include:

• your name
• your email address
• your telephone number
• the contents of any message or enquiry you send through our contact form
• information you provide when contacting us by email or telephone

Booking and appointment information

If you proceed to make an appointment, booking may be handled through our third-party provider, Carebit. This may involve the collection and processing of personal information needed to arrange or manage your appointment.

Depending on how booking is set up, you may either:

• remain on this website and use an embedded booking tool, or
• leave this website and continue on Carebit's platform

Where Carebit processes your information through its own systems, its own privacy terms may also apply.

Technical and website usage information

When you use this website, certain information may be collected automatically, such as:

• IP address
• browser type and version
• device type
• operating system
• pages visited
• date and time of access
• referring website addresses
• cookie preferences
• technical diagnostic information used for website security and performance

Health-related information

Because this is a healthcare website, information you choose to include in an enquiry may reveal details about your health, symptoms, condition or treatment history.

We ask that you do not send urgent or highly sensitive medical information through a general website contact form unless it is specifically requested and appropriate to do so.

If you require urgent medical attention, please do not rely on this website, email or an online form. Please seek appropriate urgent or emergency care.

How we use your information

We may use your personal data in order to:

• respond to your enquiries
• contact you about your request
• manage communications with you
• arrange or administer appointments
• direct you to our booking provider where relevant
• maintain website security and performance
• monitor and improve this website and its functionality
• keep appropriate administrative records
• comply with legal, regulatory and professional obligations

Lawful bases for processing

We process personal data only where we have a lawful basis to do so. Depending on the circumstances, this may include:

• Legitimate interests - for responding to enquiries, operating and improving the website, maintaining records, and keeping our systems secure
• Contract - where processing is necessary to take steps at your request before entering into a contract, or to perform services requested by you
• Legal obligation - where we need to process personal data to comply with legal or regulatory duties
• Consent - where consent is required, such as for certain non-essential cookies or similar technologies

Where health-related or other sensitive information is provided, we will only process it where a valid legal condition applies.

Who we share your information with

We may share your personal data where appropriate with trusted third parties who help us operate our website and services, including:

• website hosting providers
• website support and maintenance providers
• email and communications providers
• analytics or technical service providers
• appointment booking provider Carebit
• professional advisers where necessary
• regulators, public authorities, courts or law enforcement where required by law

We do not sell your personal data to third parties.

Third-party booking through Carebit

Appointments may be booked through Carebit, which is a third-party system used in connection with appointment management.

Where you continue to a Carebit booking page, or where a Carebit tool is embedded into this website, information submitted for booking or appointment administration may be collected and processed through Carebit's systems.

You should also review any privacy information made available through Carebit when using that service.

Cookies and similar technologies

This website may use cookies and similar technologies to support essential website functionality and, where enabled, to help us understand website usage and improve performance.

Further information is set out in our Cookies Policy.

How long we keep your information

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including:

• responding to enquiries
• administering appointments
• maintaining appropriate records
• complying with legal, regulatory or professional obligations
• resolving disputes
• protecting our legitimate interests

Different retention periods may apply depending on the nature of the information and the reason it was collected.

Data security

We take appropriate technical and organisational measures to help protect personal data against unauthorised access, misuse, loss, disclosure or alteration.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure, and you provide information at your own risk.

International transfers

Some service providers may process information outside the United Kingdom.

Where this happens, we take reasonable steps to ensure that appropriate safeguards are in place so that personal data remains protected in accordance with applicable data protection law.

Your rights

Subject to applicable law, you may have the right to:

• request access to the personal data we hold about you
• request correction of inaccurate or incomplete personal data
• request erasure of your personal data
• request restriction of processing
• object to certain types of processing
• request transfer of your personal data where applicable
• withdraw consent where processing is based on consent

These rights are not absolute and may only apply in certain circumstances.

If you wish to exercise any of your rights, please contact us using the details above.

Complaints

If you have any concerns about how your personal data is handled, please contact us first and we will try to resolve the matter.

You also have the right to lodge a complaint with the Information Commissioner's Office.

Third-party websites

This website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of those third-party websites. You should read their own privacy policies before submitting any personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, website functionality, or the way we handle personal data.

Any updates will be posted on this page and will take effect from the date shown at the top of the policy.